Responsible Gaming
Gaming Should Be Entertainment
At Mystake, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. If you find yourself gambling to make money or to recover losses, it's time to seek help. Please gamble responsibly and only with money you can afford to lose.
Age Verification
Mystake is only available to players aged 18 years or older in the UK. By accessing our platform, you confirm that you are of legal gambling age in your jurisdiction. We take age verification seriously and reserve the right to request proof of age at any time.
Warning Signs of Problem Gambling
If you recognise any of the following signs, you may have a gambling problem. Please seek help immediately:
- Chasing losses by gambling with more money to recover what you've lost
- Hiding your gambling activities from family, friends, or partners
- Gambling with money intended for essential expenses (rent, bills, food)
- Unable to stop or control your gambling despite wanting to
- Experiencing anxiety, depression, or mood swings related to gambling
- Neglecting work, school, or personal relationships due to gambling
- Borrowing money or accumulating debt to fund gambling
- Needing to gamble with increasing amounts to achieve the same excitement
- Lying about the extent or nature of your gambling
- Feeling restless or irritable when not gambling
Self-Help Tools & Responsible Gaming Features
Mystake provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you're willing to deposit over a specified period (daily, weekly, or monthly)
- Loss Limits: Restrict the amount you're willing to lose during a gaming session
- Reality Checks: Receive regular reminders about how long you've been playing and how much you've wagered
- Session Timers: Set time limits for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you need a break
- Account Closure: Permanently close your account if you wish to stop gambling
To access these tools, visit your account settings or contact our customer support team.
Support & Help Organizations
If you're struggling with gambling, confidential support is available from the following organisations:
United Kingdom
- GamCare – Free confidential support and counselling
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free, 24/7) - GamStop – National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk
Helpline: 0800 197 8225 - Gamblers Anonymous – Peer support meetings across the UK
Website: www.gamblersanonymous.org.uk
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Helpline: 1800 858 858 (free, 24/7)
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
United States
- National Council on Problem Gambling
Website: www.ncpgambling.org
Helpline: 1-800-522-4700 (free, confidential, 24/7)
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – German Federal Centre for Health Education
Website: www.bzga.de
Helpline: 0800 1372700 (free, 24/7)
If You Need Help
If you're worried about your gambling or that of someone you know, please reach out for support today. Help is available, and recovery is possible. There is no shame in seeking assistance – many people have successfully overcome gambling problems with the right support.
Don't wait – contact one of the organisations listed above or speak to someone you trust.
Mystake is committed to promoting responsible gaming. This information is provided for guidance purposes. If you have concerns about your gambling, please seek professional help immediately.